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Customer Support Manager – Japan (f/m/d)

  • adjoe
  • Supply Partnerships
  • Full-time
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adjoe is a leading mobile ad platform developing cutting-edge advertising and monetization solutions that take its app partners’ business to the next level. Part of the applike group ecosystem, adjoe is home to an advanced tech stack, powerful financial backing from Bertelsmann, and a highly motivated workforce to be reckoned with.

Join our team as a Customer Support Manager and become a crucial part of adjoe’s commitment to customer satisfaction. In this role, you are managing a team, along with interacting directly with customers, addressing their concerns, providing solutions, and ensuring a positive experience with our products. Collaborating with the product management and development teams, you will also play a key role in identifying and communicating customer feedback and trends to enhance product quality and service.
What You Will Do
  • Provide high-quality customer support through various channels such as email, chat, and other channels.
  • Manage a group of freelancers / outsourcers that responds to customer inquiries.
  • Understand and use tools for customer support in an effective way.
  • Analyze and report product malfunctions that are learned from customer inquiries.
  • Update our internal databases with information about technical issues and useful discussions with customers.
  • Maintain up-to-date knowledge of company policies, procedures, and products.
  • Contribute to the development of customer support materials, such as FAQs and help guides.
  • Suggest and implement better ways to serve customer inquiries.
    • Who we are
  • Minimum of 3 years of experience as a Customer Support Specialist or similar CS role.
  • Experience managing a customer support team.
  • Native Japanese speaker, and proficient in English. Familiarity with our industry is a plus.
  • Experience using tools for customer support.
  • Excellent communication and problem-solving skills.
    • Heard of Our Perks?
  • Hybrid working model
  • Performance-based competitive salary offer
  • Strong feedback culture with twice-a-year performance feedback conversations
  • Strong career growth opportunities with biannual development talks to define a career plan
    • Skip writing cover letters. Tell us about your most passionate personal project, your desired salary, and your earliest possible start date. We are looking forward to your application!

    We welcome applications from people who will contribute to the diversity of our Company.
    Apply for this job

    Who Are We Looking For?

    Can’t find your fit? Send us your application anyway!
    Let’s talk

    How We Hire

    Most people spend around one-third of their life at work. It’s our priority to build a team of people growing not only the business but their adtech careers.
    Life at adjoe

    Tech Team

    Introduce Yourself
    Tell us about your experience and background. Let’s get to know each other!
    Showcase Your Skills
    Take home a case study to work on – demonstrate your technical skills.
    Talk to the Team
    We’ll give you feedback on your case study and ask you to demonstrate your technical expertise.
    Have a Call with Our Co-Founders
    You’ve made it this far! In this last step, adjoe’s Co-Founder Carlo Szelinksy will get to know you.
    Decision Time
    We’ll let you know how you did! Our team will reach out to the most suitable person for our team.

    Business Team

    Introduce Yourself
    Tell us about your experience and background. Let’s get to know each other!
    Showcase Your Skills
    Take home a case study to work on – demonstrate your specialist skills.
    Talk to the Team
    We’ll give you feedback on your task and ask you to demonstrate your expertise to our Business leads.
    Have a Call with Our Co-Founders
    You’ve made it this far! In this last step, adjoe’s CRO Boris Kurschinski will get to know you.
    Decision Time
    We’ll let you know how you did! Our team will reach out to the most suitable person for our team.
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    young woman with adtech career smiling and looking at screen
    two young people sitting in the office laughing

    Achieve Great Things – Receive Great Things

    There’s more to life than work. That’s why we’re big on employee perks.
    office days 3× a week
    30 vacation days
    quarterly hackathons
    applike group parties
    WFH 2× a Week
    on-site gym & personal training
    learning & development program
    quarterly team events
    3 remote weeks per year
    dog-friendly office
    German classes reimbursement
    monthly company lunches
    virtual stock option program
    weekly fitness & yoga classes
    cross-departmental onboarding
    referral bonus up to €7,000
    visa support
    free snacks & drinks
    mentorship program
    subsidized transport ticket
    Explore the adjoe culture

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